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Getting Started
What Is Carputty?
How is Carputty different from other lenders?
How is the Flexline™ different from a traditional loan?
How does Carputty set rates for Flexline™?
Is a Flexline™ right for me?
Can I get a Flexline™ if I already have existing car loans?
Do you provide a commercial line of credit?
What do I get out of a free account?
Are there any fees associated with the Carputty Flexline™?
Applying For a Flexline
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What do I need to have available for the application?
What are Carputty’s Flexline™ eligibility requirements?
Am I likely to be approved for a Flexline™?
Can I qualify for a Flexline if I am self-employed?
Is it possible to apply for a Flexline™ line of credit with a co-applicant?
What are the requirements for approval for a Business Flexline?
Does Carputty provide loans to LLCs with multiple partners in the LLC?
How can I cancel my application?
Do you pull my credit when I apply?
Will I need to link my banking information?
What is Plaid and is it secure?
Can I submit documents as proof of my income instead of using Plaid?
Vehicle & Transaction Requirements
What types of transactions can I fund with a Flexline™?
What types of vehicles can I finance with a Flexline™?
What are Carputty’s insurance requirements?
How many vehicles can I fund with my Flexline™?
Are there minimum/maximum amounts for each vehicle I finance?
Using your Flexline
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How do I use my Flexline™ to buy a new car?
How do I use my Flexline™ to buy a used car?
Is it possible to purchase from a private seller or third party?
How do I use my Flexline™ to refinance an existing loan?
Can I refinance my existing Carputty loan?
How do I use my Flexline™ to buy out my lease?
Can I use my Flexline to buy out my lease if the lease requires me to complete the transaction at the dealership?
What is the current status of my Transaction Request?
How do I send a document to the customer success team?
How are funds issued after approval?
Can I increase my line of credit?
Can I transfer my business asset into my personal name or vice versa?
How long does a line of credit stay open?
I currently have GAP coverage and am using Carputty to refinance. Will my GAP insurance carry over to my new loan?
Flexline
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Loan Servicing (Payments)
Where can I find my loan balance?
How do I make a payment on my loan?
What’s my loan ID or account number?
How do I change the email and/or mobile number where I receive payment notifications?
When are my payments due?
Can I change when my payment is due?
When are payment reminders sent?
How do I turn on/off automatic payments (Autopay)?
How can I add a payment method?
Can I pay by check?
How do I see my active and past loans?
What should I do if I notice unauthorized activity on my account?
What happens if I make a late payment?
What happens if I pay more than the amount that is due?
How can I request a refund if I paid by mistake or paid more than was due?
What can I do if I’m experiencing financial hardship or something else that is impacting my ability to pay?
How do I update my account if I’ve filed for bankruptcy?
How do I update my contact information for payments and billing?
If I refinance my auto loan, will it automatically change the names listed on my title and ownership of the car?
My car has been deemed a total loss, what do I do now?
Paying Off Loans/Advances
How can I request a payoff?
What payment methods can I use to pay off my vehicle?
Is there any further action required if I fully pay off my vehicle and own it without any liens?
What impact does using non-certified funds have on the timing of the lien/title release after paying off my loan?
How can I obtain my title from Carputty?
How can I change my last name on my title and registration?
I paid off my loan in the past, but can’t find my title or lien release. What should I do?
I plan to sell my car, but there is still an outstanding balance on the loan. How can I obtain the title to provide it to the buyer?
Administrative & Support
How can I reach a Member Success Agent?
I am unable to log in. What steps should I take next?
What are Carputty's operating hours?
Where can I read Carputty’s Terms of Use?
Where can I read the Privacy Policy?
Asset Protection
What does Asset Protection insurance cover?
How long does Asset Protection insurance last?
Vehicle Service Contracts
Do I need a Vehicle Service Contract?
What vehicles are eligible for Vehicle Service Contracts (VSCs)?
How long does a New Vehicle Service Contract (VSC) last?
What is Hi-Tech Coverage?
How long does the Pre-Owned Vehicle Service Contract (VSC) last?
What is the cancellation policy for Vehicle Service Contracts (VSCs)?
24/7 Roadside Assistance
What does 24/7 Roadside Assistance cover?
When is 24/7 Roadside available?
How does 24/7 Roadside work?
How do I contact 24/7 Roadside?
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