How do I turn on/off automatic payments (Autopay)?

You can make automatic payments by turning on the Autopay feature. Autopay automatically debits your payment from your preferred payment method, such as a debit card or bank account, on each Autopay due date. Autopay can be aligned with your payment due dates or more frequently.

Turn on Autopay

1. Sign in to your account, then click or tap on Payment Details. (For added security, you may be asked to sign-in to the Payments section by having an authentication code emailed to you.)
2. Choose a loan you want to turn on Autopay.
3. Click or tap on Enable Autopay or Loan options-->Manage Autopay.
4. Select frequency and a payment method. If your payment method is not listed, you need first to add it. See how to add a new payment method.
5. Review the payment schedule and Autopay Consent.
6. Click or tap on Set Autopay.
7. You will also receive an email with the Autopay details.

Autopay won’t automatically debit an overdue amount. To pay that amount, please make or schedule a one-time payment on your loan.

Update Autopay

1. Sign in to your account, then click or tap on Payment Details. (For added security, you may be asked to sign-in to the Payments section by having an authentication code emailed to you.)
2. Click or tap on Loan options-->Manage Autopay.
3. Select a new frequency or another payment method.
4. Review updated Autopay Consent.
5. Click or tap on Update Autopay.
6. You will also receive an email with the updated Autopay details.

Turn off Autopay

1. Sign in to your account, then click or tap on Payment Details. (For added security, you may be asked to sign-in to the Payments section by having an authentication code emailed to you.)
2. Choose a loan you want to turn on Autopay.
3. Click or tap on Loan options-->Manage Autopay.
4. Click or tap on Turn Off Autopay.

Autopay payments that were already processed cannot be canceled. To stop an Autopay payment that was not processed yet, you need to turn off Autopay 24 hours before the payment date.