How can I request a refund if I paid by mistake or paid more than was due?

One-time payment:
In the event that you paid more than your monthly payment amount, any overage will be applied to the principal balance. If you paid off your account and there was an overage, a refund in the amount of the overage will be issued 10 days after the transaction.

If you made an online payment that you didn’t mean to make, please contact us as soon as possible. Payment reversal requests must be made no more than 3 business days after you submit the payment.

We are not always able to reverse a payment due to limitations with payment processors, banking institutions, and card networks.

If possible, we’ll reverse the full amount of the payment after it has been processed. You should receive the funds in your bank account or on your debit card in 5-10 business days, depending on your financial institution.

Future payment:
You can cancel a scheduled payment if it was not processed yet, normally up to 24 hours before the payment date. To cancel a future payment:

1. Sign in to your account, then click or tap on Payment Details. (For added security, you may be asked to sign-in to the Payments section by having an authentication code emailed to you.)
2. Choose a loan. In the Activity tab, find the future payment date and the amount.
3. Click or tap on “⌄” to see the payment details.
4. Click or tap on Cancel.

Autopay:
You can stop an automatic payment if it was not processed yet, normally up to 24 hours before the payment date. See how to turn off Autopay.